11·Cross-industry
Email automation in regulated operations: routing, prioritisation and drafted replies
Hundreds of emails a day, each with a legal or financial stake, sorted by hand, a hidden but massive cost.
In banks, insurers and public bodies, front-office teams triage large inbound email volumes manually. Misrouting causes double transfers and delays; identical replies are rewritten daily; and there is no prioritisation by urgency, client type or service-level commitment. AI turns the inbox into a managed, prioritised workflow.
The automation stack
- Automatic classification into 20+ categories
- Intelligent routing to the correct business unit
- LLM-drafted replies pre-filled with case data
- A prioritised work queue per advisor with real-time metrics
Pre-filled personalised replies
For recurring requests, the system drafts a personalised response injected with client data; the advisor reviews and sends, collapsing repetitive drafting time.
SLA-aware prioritisation
Emails are ranked by urgency and service-level commitment, so time-critical cases surface first instead of waiting in an undifferentiated pile.